Non-Linguistic Analysis of Call Center Conversations / by Sunil Kumar Kopparapu.
By: Kopparapu, Sunil Kumar., autor.
Material type:
E-bookSeries: (SpringerBriefs in Electrical and Computer Engineering,, 2191-8112); (Engineering (Springer-11647)).Publisher: Cham : Springer International Publishing, 2015Description: 1 recurso en línea (XII, 83 páginas 47 ilustraciones, 26 ilustraciones a color.).ISBN: 9783319008974.Subject: Proceso de señales
Online resources: Acceso a este recurso digital (usuarios Universidad Europea de Madrid)
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|
LIBRO-E NO PRÉSTAMO
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Madrid Digital Acceso Electrónico (UEM) | Ciencias e Ingeniería | TK7882 .S65 K677 2015 EB (Browse shelf(Opens below)) | Acceso electrónico | eBook.12112456 |
Browsing Madrid Digital shelves, Shelving location: Acceso Electrónico (UEM) Close shelf browser (Hides shelf browser)
| TK7882.S65 F476 2016 EB Human and Automatic Speaker Recognition over Telecommunication Channels | TK7882 .S65 G65 2011 EB Speech and audio signal processing : processing and perception of speech and music | TK7882.S65 H568 2017 EB Quality of synthetic speech : perceptual dimensions, influencing factors, and instrumental assessment | TK7882 .S65 K677 2015 EB Non-Linguistic Analysis of Call Center Conversations | TK7882.S65 K683 2017 EB Robust digital processing of speech signals | TK7882.S65 K863 2016 EB Metaheuristic Applications to Speech Enhancement | TK7882 .S65 R363 2015 EB Ultra Low Bit-Rate Speech Coding |
Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
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