Non-Linguistic Analysis of Call Center Conversations
Kopparapu, Sunil Kumar.
Non-Linguistic Analysis of Call Center Conversations by Sunil Kumar Kopparapu. - 1 recurso en línea (XII, 83 páginas 47 ilustraciones, 26 ilustraciones a color.) - SpringerBriefs in Electrical and Computer Engineering, 2191-8112 Engineering (Springer-11647) .
Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
9783319008974
10.1007/978-3-319-00897-4 doi
Proceso de señales
TK7882.S65 / K677 2015 EB
Non-Linguistic Analysis of Call Center Conversations by Sunil Kumar Kopparapu. - 1 recurso en línea (XII, 83 páginas 47 ilustraciones, 26 ilustraciones a color.) - SpringerBriefs in Electrical and Computer Engineering, 2191-8112 Engineering (Springer-11647) .
Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
9783319008974
10.1007/978-3-319-00897-4 doi
Proceso de señales
TK7882.S65 / K677 2015 EB