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Non-Linguistic Analysis of Call Center Conversations / by Sunil Kumar Kopparapu.

By: Kopparapu, Sunil Kumar., autor.
Material type: materialTypeLabelE-bookSeries: (SpringerBriefs in Electrical and Computer Engineering,, 2191-8112); (Engineering (Springer-11647)).Publisher: Cham : Springer International Publishing, 2015Description: 1 recurso en línea (XII, 83 páginas 47 ilustraciones, 26 ilustraciones a color.).ISBN: 9783319008974.Subject: Proceso de señalesOnline resources: Acceso a este recurso digital (usuarios Universidad Europea de Madrid)Digital Resources
Contents:
Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.
Abstract: The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
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Holdings
Item type Current library Collection Call number Status Date due Barcode Item holds
LIBRO-E NO PRÉSTAMO LIBRO-E NO PRÉSTAMO Madrid Digital Acceso Electrónico (UEM) Ciencias e Ingeniería TK7882 .S65 K677 2015 EB (Browse shelf(Opens below)) Acceso electrónico eBook.12112456
Total holds: 0

Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

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