Biblioteca CRAI Dulce Chacón - Universidad Europea de Madrid

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Técnicas de servicio y atención al cliente / Francisco García Ortiz, Mario Gil Muela, Pedro Pablo García Ortiz

by García Ortíz, Francisco | Gil Muela, Mario | García Ortíz, Pedro Pablo.

Material type: articlePrinted books Publisher: Madrid : Paraninfo Thomson Learning, D.L.2000Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .M27 G37 2000 available

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Organización y control del alojamiento / Isabel Milio Balanzá

by Milio Balanzá, Isabel.

Material type: articlePrinted books Publisher: Madrid : Paraninfo, D.L. 2000Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .M27 M55 2000 available

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An introduction to hospitality today / Rocco M. Angelo, Andrew N. Vladimir

by Angelo, Rocco M | Vladimir, Andrew.

Edition: 2nd ed.Material type: articlePrinted books Publisher: East Lansing, Michigan : Educational Institute of the American Hotel & Motel Association, cop. 1994Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .M27 A54 1994 available

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Los costes totales de la calidad : un estudio en la empresa hotelera / César Camisón, Vicente Roca

by Camisón, César | Roca, Vicente.

Material type: articlePrinted books Publisher: Madrid [Valencia] : Civitas Agència Valenciana del Turisme, 1997Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .M27 C36 1997 available

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Recepción hotelera y atención al cliente / Antonio Navarro Ureña

by Navarro Ureña, Antonio.

Edition: 1a ed., 2ª reimp.Material type: articlePrinted books Publisher: Madrid [etc.] : Paraninfo Cengage Learning, 2009Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .F75 N38 2009 available

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Gestión de hoteles : una nueva visión / Jesús Felipe Gallego

by Felipe Gallego, Jesús.

Edition: 1a ed., 3ª reimp.Material type: articlePrinted books Publisher: Madrid [etc.] : Thomson-Paraninfo, 2007Items
Location Call no. Status Vol info Loan type
Colección General (Campus Villaviciosa) TX911.3 .M27 F454 2007 available

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Recepción y reservas / Antonio Navarro Ureña

by Navarro Ureña, Antonio.

Edition: 1a ed., 3ª impresiónMaterial type: articlePrinted books Publisher: Madrid : Paraninfo Cengage Learning, D.L. 2010Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .M27 N38 2010 available

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Dirección estratégica en los hoteles del siglo XXI / Jesús Felipe Gallego

by Felipe Gallego, Jesús.

Material type: articlePrinted books Publisher: Madrid [etc.] : McGraw-Hill Interamericana, 1996Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .M27 F45 1996 available

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Manual de hostelería / José Antonio Dorado Juárez (director)

by Dorado, José Antonio.

Material type: articlePrinted books Publisher: Madrid : Blanguser, D.L. 1998Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911 .M36 1998 available

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Adaptación del "Uniform system" a los hoteles españoles / [Isidoro Sánchez Mateos]

by Sánchez Mateos, Isidoro.

Material type: articlePrinted books Publisher: Madrid : Puzzle, D. L. 1999Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX991.3 .M27 S36 1999 available

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La gobernanta : (ama de llaves) : técnica de la regiduría de pisos en un hotel de calidad / Lluís Mesalles

by Mesalles, Lluís.

Material type: articlePrinted books Publisher: Barcelona : Laertes, 2000Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .M27 M47 2000 available

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Gestión de producción de alojamientos y restauración / Javier Cerra... [et. al.]

by Cerrato, Javier.

Edition: 5a. reimpMaterial type: articlePrinted books Publisher: Madrid : Síntesis, 1997Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .M27 G47 1997 available

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Administración, gestión y comercialización en la pequeña empresa hostelera / Ramón Arcarons Simón

by Arcarons Simón, Ramón.

Material type: articlePrinted books Publisher: Madrid : Síntesis, D.L. 1995Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .M27 A73 1995 available

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Organización y control de empresas en hostelería y turismo / José Antonio Dorado

by Dorado, José Antonio.

Material type: articlePrinted books Publisher: Madrid : Síntesis, D.L. 1996Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .M27 D67 1996 available

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Alojamiento turístico rural : gestión y comercialización / Francisco Juan Martínez, Javier Solsona Monzonís

by Martínez, Francisco Juan | Solsona Monzonís, Javier.

Material type: articlePrinted books Publisher: Madrid : Síntesis, D.L. 2000Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .M27 M37 2000 available

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Contabilidad y finanzas de hoteles / Oriol Amat Salas

by Amat, Oriol, (1957-).

Edition: 2a. edMaterial type: articlePrinted books Publisher: Barcelona : Gestión 2000, 1993Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .M27 A43 1993 available

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Las claves del éxito en la nueva hostelería : manual para el nuevo emprendedor o para la mejora de negocios existentes / Jesús Felipe Gallego

by Felipe Gallego, Jesús.

Material type: articlePrinted books Publisher: Madrid : Alción, D.L. 1998Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .M27 F453 1998 available

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Human resources management for the hospitality industry / Mary L. Tanke

by Tanke, Mary L.

Edition: 2nd ed.Material type: articlePrinted books Publisher: Africa [etc.] : Delmar, cop. 2000Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .P4 T36 2000 available

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Managing people in the hospitality industry / Laurie J. Mullins

by Mullins, Laurie J.

Edition: 3rd ed., 2nd imp.Material type: articlePrinted books Publisher: London : Longman, 1998 imp. 1999Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .M27 M85 1998 available

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The international hospitality business : management and operations / cop. 1999

by Yu, Lawrence.

Material type: articlePrinted books Publisher: Binghamton : Haworth Hospitality Press, cop. 1999Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .M27 Y8 1999 available

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Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors

by Mok, Connie, editor literario | Sparks, Beverley A, editor literario.

Material type: articlePrinted books Publisher: New York [etc.] : Haworth Hospitality, 2001Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .M27 S48 2001 available

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Dirección hotelera : operaciones y procesos / Lydia González, Pilar Talón

by González, Lydia | Talón, Pilar.

Material type: articlePrinted books Publisher: Madrid : Síntesis, 2002Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .M27 G66 2002 available

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Cases in hospitality marketing and management / Robert C. Lewis

by Lewis, Robert C, (1930-).

Edition: 2nd ed.Material type: articlePrinted books Publisher: New York : John Wiley & Sons, cop. 1997Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .M27 L49 1997 available

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Introducción a las actividades hoteleras / Suzanne Stewart Weissinger ; revisor técnico de la colección, Miguel Ribagorda Serrano ; [traducido por, Manuel Colmena Asensio]

by Weissinger, Suzanne Stewart | Ribagorda Serrano, Miguel, editor literario | Colmena Asensio, Manuel, traductor.

Material type: articlePrinted books Publisher: Madrid : Paraninfo, D.L. 2001Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .M27 W4518 2001 available

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Atención al cliente en hostelería / Kye-Sung (Kaye) Chon, Raymond T. Sparrowe ; [traducido por Santiago Díaz-H Sepúlveda, Pilar Tascón Aznar]

by Chon, K. S | Sparrowe, Raymond T, (1949-).

Material type: articlePrinted books Publisher: Madrid : Paraninfo, D.L. 2001Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) TX911.3 .C8 C4618 2001 available

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