Biblioteca CRAI Dulce Chacón - Universidad Europea de Madrid

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Calidad de servicio y satisfacción del cliente / Vicente Martínez -Tur, José Ma. Peiró Silla y José Ramos

by Martínez-Tur, Vicente | Peiró, José María | Ramos López, José, (1965-).

Material type: articlePrinted books Publisher: Madrid : Síntesis, D.L. 2001Items
Location Call no. Status Vol info Loan type
Depósito 1 (Alcobendas) HF5415 .M385 2001 available

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Un buen servicio ya no basta : más allá de la excelencia en el servicio / Leonard L. Berry

by Berry, Leonard L.

Material type: articlePrinted books Publisher: Barcelona : Deusto, D.L.2004Items
Location Call no. Status Vol info Loan type
Depósito 1 (Alcobendas) HF5415.5 .B4718 2004 available

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Más allá de la excelencia en el servicio : un plan para la acción / Leonard L. Berry

by Berry, Leonard L.

Material type: articlePrinted books Publisher: Bilbao : Deusto, D.L. 1995Items
Location Call no. Status Vol info Loan type
Colección General (Campus Villaviciosa) HF5415.5 .B4818 1995 available

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Measuring Customer Service Effectiveness / Sarah Cook

by Cook, Sarah, (1955-), autor.

Material type: bookE-book Publisher: London : Routledge, 2017
Online access: Acceso a este recurso digital (usuarios Universidad Europea de Madrid)Digital Resources
Items
Location Call no. Status Vol info Loan type
Acceso Electrónico (UEM) HF5415.5 .C66 2017 EB reference

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