Biblioteca CRAI Dulce Chacón - Universidad Europea de Madrid

CRAI Library - Madrid
Your cart is empty.
My folder ( items) | My account

Your search returned 7 results.

Sort
Unhighlight Highlight
Select all Clear all
Select titles to:
Results
Calidad de servicio y satisfacción del cliente / Vicente Martínez -Tur, José Ma. Peiró Silla y José Ramos

by Martínez-Tur, Vicente | Peiró, José María | Ramos López, José, (1965-).

Material type: articlePrinted books Publisher: Madrid : Síntesis, D.L. 2001Items
Location Call no. Status Vol info Loan type
Depósito 1 (Alcobendas) HF5415 .M385 2001 available

Place hold Add to cart
Análisis de la satisfacción de los usuarios : hacia un nuevo modelo de gestión basado en la calidad para los servicios deportivos municipales / Alberto Dorado Suárez

by Dorado Suárez, Alberto.

Material type: articlePrinted books Publisher: [Toledo] : Consejo Económico y Social, D.L. 2006Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) GV713 .D675 2006 available

Place hold Add to cart
E-service : twenty-four ways to keep your customers when the Libro electrónicopetition is just a click away / / Ron Zemke, Tom Connellan

by Zemke, Ron | Connellan, Thomas K, (1942-) | NetLibrary, Inc.

Material type: bookE-book Publisher: New York : American Management Association, 2000
Online access: Acceso a este recurso digital (usuarios Universidad Europea de Madrid)Digital Resources
Items
Location Call no. Status Vol info Loan type
Acceso Electrónico (UEM) HF5415.525 Z46 2000 EB reference

Add to cart
Loyalty marketing for the Internet Age : how to identify, attract, serve, and retain customers in an e-Libro electrónicomerce environment / / Kathleen Sindell.

by Sindell, Kathleen | NetLibrary, Inc.

Material type: bookE-book Publisher: Chicago, Ill. : Dearborn Financial Pub., c2001
Online access: Acceso a este recurso digital (usuarios Universidad Europea de Madrid)Digital Resources
Items
Location Call no. Status Vol info Loan type
Acceso Electrónico (UEM) HF5415.525 S53 2001eb EB reference

Add to cart
5 star service : how to deliver exceptional customer service / Michael Heppell

by Heppell, Michael.

Edition: 2nd ed.Material type: articlePrinted books Publisher: Harlow, England : New York, NY : Prentice Hall Business, cop. 2010Items
Location Call no. Status Vol info Loan type
Depósito C (Villaviciosa de Odón) HF5415.5 .H47 2010 available
Colección General (Campus Alcobendas) HF5415.5 .H47 2010 reference

Place hold Add to cart
Serviceology for Designing the Future : Selected and Edited Papers of the 2nd International Conference on Serviceology / edited by Takashi Maeno, Yuriko Sawatani, Tatsunori Hara

by Maeno, Takashi, editor literario | Sawatani, Yuriko, editor literario | Hara, Tatsunori, editor literario | SpringerLink (Online service).

Material type: bookE-book Publisher: Tokyo : Springer Japan, 2016
Online access: Acceso a este recurso digital (usuarios Universidad Europea de Madrid)Digital Resources
Items
Location Call no. Status Vol info Loan type
Acceso Electrónico (UEM) HD9980.5 S48 2016 EB reference

Add to cart
No cover image available
Journal of Patient Experience

by Association for Patient Experience (United States).

Material type: serialE-journal; Type of continuing resource: periodical Publisher: California : Sage Publications, 2014-
Online access: Acceso a este recurso digital (usuarios Universidad Europea de Madrid)Digital Resources
Items
Location Call no. Status Vol info Loan type
Acceso Electrónico (UEM) R727.3 ES reference

Add to cart
Pages