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E-service : twenty-four ways to keep your customers when the Libro electrónicopetition is just a click away / / Ron Zemke, Tom Connellan

By: Zemke, Ron
Contributor(s): Connellan, Thomas K. (1942-) | NetLibrary, Inc
Publisher: New York : American Management Association, 2000Description: 1 recurso en línea (341 p.); 23 cm.ISBN: 0814424635.Subject: Satisfacción del cliente | Marketing en InternetDDC classification: Online resources: Acceso a este recurso digital (usuarios Universidad Europea de Madrid)Digital Resources
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode Item holds
LIBRO-E NO PRÉSTAMO LIBRO-E NO PRÉSTAMO Madrid Digital Acceso Electrónico (UEM) Ciencias Sociales HF5415.525 Z46 2000 EB (Browse shelf(Opens below)) .i11490354 Acceso electrónico eBOOK .i11490354
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Includes bibliographical references (p. 317-325) and index

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