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Measuring Customer Service Effectiveness / Sarah Cook

By: Cook, Sarah, (1955-), autor
Material type: materialTypeLabelE-bookPublisher: London : Routledge, 2017Description: 1 recurso en línea : ilustraciones.ISBN: 9781315249421.Subject: Servicio al cliente -- Control de calidadOnline resources: Acceso a este recurso digital (usuarios Universidad Europea de Madrid)Digital Resources
Contents:
The business case for measurement -- Preparating to measure customer service -- Qualitative customer service measurement methods -- Quantitative research methods -- Measuring internal service quality -- Benchmarking -- Analysing and communicating the results -- Acting on results.
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Holdings
Item type Current library Collection Call number Status Date due Barcode Item holds
LIBRO-E NO PRÉSTAMO LIBRO-E NO PRÉSTAMO Madrid Digital Acceso Electrónico (UEM) Ciencias Sociales HF5415.5 .C66 2017 EB (Browse shelf(Opens below)) Acceso electrónico eBook9781315249421
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The business case for measurement -- Preparating to measure customer service -- Qualitative customer service measurement methods -- Quantitative research methods -- Measuring internal service quality -- Benchmarking -- Analysing and communicating the results -- Acting on results.

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