Data prepared by the British Library

Customer care, 1992: t.p. (Sarah Cook)

British Library author letter (Sarah Elizabeth Cook, born 3 November 1955; also wrote Creative problem solving)

Compendium of questionnaires and inventories, c1999: t.p. (Sarah Cook) p. 4 of cover (MA, MBA; mng. dir., Stairway Consultancy (specializes in management develop.), which she est. 1988; previously a marketing mgr./hd., customer care in a retail mgt. consultancy; this is her 6th bk.)