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Managing customer value : creating quality and service that customers can see / Bradley T. Gale with Robert Chapman Wood

By: Gale, Bradley T.
Contributor(s): Wood, Robert Chapman
Material type: materialTypeLabelPrinted booksPublisher: New York Toronto New York : Free Press Maxwell Macmillan Canada Maxwell Macmillan International, c1994Description: xxii, 424 páginas : ilustraciones; 25 cm.ISBN: 0029110459.Subject: Calidad total -- Evaluación | Satisfacción del cliente -- Evaluación | Gestión de marketingDDC classification: 658.8/12
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode Item holds
LIBRO15 LIBRO15 Madrid Alcobendas Colección General (Campus Alcobendas) Ciencias Sociales HF5415.157 .G35 1994 (Browse shelf(Opens below)) .i11605807 Available 9301298347
Total holds: 0

Donación

páginas 407-416. Índice

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