5 star service : how to deliver exceptional customer service / Michael Heppell
By: Heppell, Michael
Material type: 
Printed booksPublisher: Harlow, England : New York, NY : Prentice Hall Business, cop. 2010Edition: 2nd ed.Description: XVII, 241 páginas : ilustraciones; 22 cm.ISBN: 9780273734383 (pbk.).Subject: Servicio al cliente | Satisfacción del clienteDDC classification: 658.8/12
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|---|
LIBRO NO PRÉSTAMO
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Madrid Alcobendas Colección General (Campus Alcobendas) | Ciencias Sociales | HF5415.5 .H47 2010 (Browse shelf(Opens below)) | .i11023958 | No prestable | 9301099657 | |||
LIBRO7
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Madrid Villaviciosa Depósito C (Villaviciosa de Odón) | Ciencias Sociales | HF5415.5 .H47 2010 (Browse shelf(Opens below)) | .i1102396x | Available | 9301099648 |
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