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Heppell, Michael

5 star service : how to deliver exceptional customer service Michael Heppell - 2nd ed. - Harlow, England : New York, NY Prentice Hall Business cop. 2010 - XVII, 241 páginas ilustraciones 22 cm

ISBN: 9780273734383 (pbk.)

Subjects--Topical Terms:
Servicio al cliente
Satisfacción del cliente

LC Class. No.: HF5415.5 / .H47 2010

Dewey Class. No.: 658.8/12