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Zemke, Ron

E-service : twenty-four ways to keep your customers when the Libro electrónicopetition is just a click away / Ron Zemke, Tom Connellan - New York American Management Association 2000 - 1 recurso en línea (341 p.) 23 cm

Includes bibliographical references (p. 317-325) and index

ISBN: 0814424635

LCCN:

Subjects--Topical Terms:
Satisfacción del cliente
Marketing en Internet

LC Class. No.: HF5415.525 / Z46 2000 EB

Dewey Class. No.: