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Service quality management in hospitality, tourism, and leisure Jay Kandampully, Connie Mok, Beverley Sparks, editors - New York [etc.] Haworth Hospitality 2001 - 339 páginas ilustraciones 22 cm

Indice

Bibliogr.

ISBN: 0789007266

Subjects--Topical Terms:
Hoteles--Gestión
Turismo
Industria del ocio

LC Class. No.: TX911.3.M27 / S48 2001

Universal Decimal Class. No.: 640.41 338.48