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007			cr cnu---unuuu
008			161007t20172017xx ob 100 0 eng d
020			_a4431560742 _q(electronic bk.)
020			_a9784431560746 _q(electronic bk.)
020			_z4431560726
020			_z9784431560722
035			_a(OCoLC)960048895 _z(OCoLC)964298584 _z(OCoLC)1005824322
040			_aN$T _cN$T _dN$T _dAZU _dIDEBK _dGW5XE _dOCLCF _dYDX _dCCO _dUAB _dOCLCQ _dIOG _dESU _dZ5A _dJBG _dIAD _dICW _dICN _dOTZ _dOCLCQ _dVT2 _dU3W _dES-MaUEC _bspa
050		4	_aHD9980.5 _bS478 2017 EB
111	2		_aInternational Conference on Serviceology _n(3rd : _d2015 : _cSan Jose, Calif.)
245	1	0	_aServiceology for smart service system : _bselected papers of the 3rd International Conference of Serviceology _cYuriko Sawatani, James Spohrer, Stephen Kwan, Takeshi Takenaka editors.
264		1	_a[Place of publication not identified] _bSpringer _c[2017]
264		4	_c2017
300			_a1 recurso en línea
336			_aTexto _btxt _2rdacontent
337			_aelectrónico _bc _2rdamedia
338			_arecurso electrónico _bcr _2rdacarrier
347			_atext file _bPDF _2rda
500			_aSpringerLink _bSpringer Engineering eBooks 2017 English+International
504			_aIncluye referencias bibliográficas
520	3		_aServices are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7-9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues. This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics.
650		7	_aEmpresas de servicios _xManagement. _2embne _0(OCoLC)fst01113442 _0 _9672185
700	1		_aKwan, Stephen, _eeditor literario
700	1		_aSawatani, Yuriko, _eeditor literario _9100433
700	1		_aSpohrer, James, _eeditor literario
700	1		_aTakenaka, Takeshi, _eeditor literario
856	4	0	_uhttps://go.openathens.net/redirector/universidadeuropea.es?url=http://link.springer.com/10.1007/978-4-431-56074-6 _zAcceso a este recurso digital (usuarios Universidad Europea de Madrid)
988			_aEBOOK, asignarmaterias, EBSPRINGER_2017A
998			_b02/2018 _dz _e- _zSI
999			_c94675 _d94675 _x1