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001			84554
003			ES-MaUEC
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007			cr nn 008mamaa
008			160303s2016 gw | s |||| 0|eng d
020			_a9783319138879
040			_aES-MaUEC
050		4	_aR728 _b2016 EB
082	0	4	_a353.6
100	1		_aCampiolo, Márcia R. F. _996818 _0Local
245	1	0	_aMedical Office Management : _bDeveloping and Managing Systems with High Quality Customer Service _cby Márcia R F Campiolo
250			_a1st ed.
260			_aCham _bSpringer International Publishing _c2016
300			_a1 recurso en línea (XVI, 163 páginas) _b17 ilustraciones, 1 ilustraciones en color
336			_aTexto _btxt _2rdacontent
337			_aelectrónico _bc _2rdamedia
338			_arecurso electrónico _bcr _2rdacarrier
505	0		_aChapter 1 Introduction -- Chapter 2 The World Today Understanding how the client Arrived to the Current Profile -- Chapter 3 The Doctor s Office Clients -- Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lasting and Stable Relationship. Chapter 5 Selecting New Members for the Clinic s Staff: The Search for New Talents -- Chapter 6 The Preparation of the Clinic s Staff -- Chapter 7 Basic Areas of Customer Service in Medical Clinics -- Chapter 8 The Process of Communicating with the Client -- Chapter 9 Managing the Client s Time Perception -- Chapter 10 Pearls of Wisdom in Customer Service Real-Life Stories.
520	3		_aThe present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical doctor s success in personal career, serving as a foundation for professional growth. In last instance, Medical Office Management is intended to be a practical manual for easy day to day application in medical clinics.
710	2		_aSpringerLink (Online service) _0Local _9106996
942			_2lcc _cLE
650		7	_aMedicina _0comprobar BNE19900959047 _2embne _9405021
650		7	_aNegocios _0comprobar BNE19900966933 _2embne _9138990
856	4	0	_uhttps://go.openathens.net/redirector/universidadeuropea.es?url=https://link.springer.com/book/10.1007/978-3-319-13887-9 _zAcceso a este recurso digital (usuarios Universidad Europea de Madrid)
901			_ai9783319138879
907			_a.b12938324 _b10-10-17 _c21-11-16
988			_aSpringer_Medicine_2016
998			_am _a_alco _a_vill _b - - _cm _dz _e- _feng _ggw _h0
945			_aR728 .C367 2016 EB _g1 _ieBOOK _j0 _lmae _o- _pEUR0.00 _q- _r- _sb _t15 _u0 _v0 _w0 _x0 _y.i11582923 _z06-04-17
999			_c84554 _d84554 _x1