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_a5 star service : _bhow to deliver exceptional customer service _cMichael Heppell |
| 250 | _a2nd ed. | ||
| 260 |
_aHarlow, England : _aNew York, NY _bPrentice Hall Business _ccop. 2010 |
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_aXVII, 241 páginas _bilustraciones _c22 cm |
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