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_aZemke, Ron _976162 _0Local |
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_aE-service : _btwenty-four ways to keep your customers when the Libro electrónicopetition is just a click away / _cRon Zemke, Tom Connellan |
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_aNew York _bAmerican Management Association _c2000 |
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_a1 recurso en línea (341 p.) _c23 cm |
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_aelectrónico _bc _2rdamedia |
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| 504 | _aIncludes bibliographical references (p. 317-325) and index | ||
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| 988 | _aEBNETLUEM, EBOOK | ||
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_aConnellan, Thomas K. _d1942- _0Local _976163 |
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_cOriginal _wDLC) 00057607 |
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