| 000 | 01270cam a2200361 i 4500 | ||
|---|---|---|---|
| 001 | 58214 | ||
| 003 | ES-MaUEC | ||
| 005 | 20230102110421.0 | ||
| 008 | 971105s1995 sp 00100 spa d | ||
| 017 | _aVI.569-1995 | ||
| 020 | _a8423413772 | ||
| 035 | _aSirsi) i8423413772 | ||
| 040 |
_aUMA.CEE _dES-MaUEC |
||
| 050 | 4 |
_aHF5415.5 _bB4818 1995 |
|
| 080 | _a331.106.6 | ||
| 080 | _a658.8 | ||
| 100 | 1 |
_aBerry, Leonard L. _913227 _0comprobar BNE19912701134 |
|
| 245 | 1 | 0 |
_aMás allá de la excelencia en el servicio : _bun plan para la acción _cLeonard L. Berry |
| 260 |
_aBilbao _bDeusto _cD.L. 1995 |
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| 300 |
_a345 páginas _c24 cm |
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| 336 |
_aTexto (visual) _btxt _2rdacontent |
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_asin mediación _bn _2rdamedia |
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| 338 |
_avolumen _bnc _2rdacarrier |
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| 942 |
_2lcc _cM1S |
||
| 984 | _aOn great service: a framework for action. | ||
| 901 | _ai8423413772 | ||
| 650 | 7 |
_aServicio al cliente _xControl de calidad _2embne _9210578 _0comprobar BNE19931188570 |
|
| 907 |
_a.b10670051 _b10-11-17 _c06-01-12 |
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| 998 |
_am _a_vill _b05-01-12 _cm _da _e- _fspa _gsp _h0 |
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| 945 |
_aHF5415.5 .B4818 _b1995 _g1 _i9300238679 _j0 _lmcg _o- _pEUR0.00 _q- _r- _s- _t1 _u9 _v0 _w0 _x0 _y.i10893131 _z06-01-12 |
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_c58214 _d58214 |
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