| 000 | 01293cam a2200361 i 4500 | ||
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| 001 | 47588 | ||
| 003 | ES-MaUEC | ||
| 005 | 20230102105814.0 | ||
| 008 | 041104s2004 sp 000 0 spa d | ||
| 017 | _aB.39371-2004 | ||
| 020 | _a8423422461 | ||
| 035 | _aSirsi) i8423422461 | ||
| 035 | _aUSE (74716) | ||
| 040 |
_aBUS _dES-MaUEC |
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| 050 | 4 |
_aHF5415.5 _b.B4718 2004 |
|
| 080 | _a658.56 | ||
| 100 | 1 |
_aBerry, Leonard L. _913227 _0comprobar BNE19912701134 |
|
| 245 | 1 |
_aUn buen servicio ya no basta : _bmás allá de la excelencia en el servicio _cLeonard L. Berry |
|
| 260 |
_aBarcelona _bDeusto _cD.L.2004 |
||
| 300 |
_a345 páginas _c24 cm |
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| 336 |
_aTexto (visual) _btxt _2rdacontent |
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_asin mediación _bn _2rdamedia |
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| 338 |
_avolumen _bnc _2rdacarrier |
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| 942 |
_2lcc _cM1S |
||
| 984 | _aOn great service: a framework for action. | ||
| 901 | _ai8423422461 | ||
| 650 | 7 |
_aServicio al cliente _xControl de calidad _2embne _9210578 _0comprobar BNE19931188570 |
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| 907 |
_a.b10548294 _b10-11-17 _c06-01-12 |
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| 998 |
_am _a_vill _b05-01-12 _cm _da _e- _fspa _gsp _h0 |
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_aHF5415.5 .B4718 _b2004 _g1 _i9300699596 _j0 _lmcg _nSTAFF. 56158 _o- _pEUR24.17 _q- _r- _s- _t1 _u0 _v1 _w0 _x0 _y.i10730825 _z06-01-12 |
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_c47588 _d47588 |
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