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008			220601s2015 sz | s |||| 0|eng d
020			_a9783031022098
024	7		_a10.1007/978-3-031-02209-8 _2doi
040			_aES-MaUEC _bspa _cES-MaUEC _dES-MaUEC
050		4	_aHF5415.5 _b2015 EB
100	1		_aBlomberg, Jeanette Louise _eautor _4aut _4http://id.loc.gov/vocabulary/relators/aut _9687479
245	1	3	_aAn Anthropology of Services : _bToward a Practice Approach to Designing Services _cby Jeanette Blomberg, Chuck Darrah
250			_a1st edition 2015
264		1	_aCham _bSpringer International Publishing _c2015
300			_a1 recurso en línea (XVII, 97 páginas)
336			_atexto _btxt _2rdacontent
337			_aelectrónico _bc _2rdamedia
338			_arecurso electrónico _bcr _2rdacarrier
347			_aarchivo de texto _bPDF
490	0		_aSynthesis Lectures on Human-Centered Informatics _x1946-7699
505	0		_aPreface -- Acknowledgments -- Getting Started -- From Services to Service Worlds -- The Human Condition -- Service Concepts -- Design and its Limits -- Service Design -- An anthropology of Services -- References -- Author Biographies.
520			_aThis book explores the possibility for an anthropology of services and outlines a practice approach to designing services. The reader is taken on a journey that Blomberg and Darrah have been on for the better part of a decade from their respective positions helping to establish a services research group within a large global enterprise and an applied anthropology master's program at a Silicon Valley university. They delve into the world of services to understand both how services are being conceptualized today and the possible benefits that might result from taking an anthropological view on services and their design. The authors argue that the anthropological gaze can be useful precisely because it combines attention to details of everyday life with consideration of the larger milieu in which those details make sense. Furthermore, it asks us to reflect upon and assess our own perspectives on that which we hope to understand and change. Central to their exploration is the question of how to conceptualize and engage with the world of services given their heterogeneity, the increasing global importance of the service economy, and the possibilities introduced for an engaged scholarship on service design. While discourse on services and service design can imply something distinctively new, the authors point to parallels with what is known about how humans have engaged with each other and the material world over millennia. Establishing the ubiquity of services as a starting point, the authors go on to consider the limits of design when the boundaries and connections between what can be designed and what can only be performed are complex and deeply mediated. In this regard the authors outline a practice approach to designing that acknowledges that designing involves participating in a social context, that design and use occur in concert, that people populate a world that has been largely built by and with others, and that formal models of services are impoverished representations of human performance. An Anthropology of Services draws attention to the conceptual and methodological messiness of service worlds while providing the reader with strategies for intervening in these worlds for human betterment as complex and challenging as that may be. Table of Contents: Preface / Acknowledgments / Getting Started / From Services to Service Worlds / The Human Condition / Service Concepts / Design and its Limits / Service Design / An anthropology of Services / References / Author Biographies.
988			_aSynthesis Collection of Technology_2015
650		7	_2embne _9147184 _aServicio al cliente
650		7	_2embne _9372861 _aAntropología cultural y social _xInvestigación
650		7	_2embne _9140212 _aEcología humana _xInvestigación
700	1		_aDarrah, Chuck _eautor _4aut _4http://id.loc.gov/vocabulary/relators/aut _9687480
776	0	8	_iPrinted edition: _z9783031010811
776	0	8	_iPrinted edition: _z9783031033377
856	4	0	_uhttps://go.openathens.net/redirector/universidadeuropea.es?url=https://doi.org/10.1007/978-3-031-02209-8 _zAcceso a este recurso digital (usuarios Universidad Europea de Madrid)
942			_2lcc _cLE
998			_b03/2023 _dz _esc _zSI