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008			221029s2022 sz | s |||| 0|eng d
020			_a9783030923853
024	7		_a10.1007/978-3-030-92385-3 _2doi
040			_aES-MaUEC _bspa _cES-MaUEC _dES-MaUEC
050		4	_aHD30.2 _b2022 EB
100	1		_aHilger, Joseph _eautor _4aut _4http://id.loc.gov/vocabulary/relators/aut _9685069
245	1	0	_aMaking Knowledge Management Clickable : _bKnowledge Management Systems Strategy, Design, and Implementation _cby Joseph Hilger, Zachary Wahl
250			_aFirst edition 2022
264		1	_aCham _bSpringer International Publising _c2022
300			_a1 recurso en línea (XVI, 318 páginas) _b45 ilustraciones, 41 ilustraciones a color
336			_atexto _btxt _2rdacontent
337			_aelectrónico _bc _2rdamedia
338			_arecurso electrónico _bcr _2rdacarrier
347			_aarchivo de texto _bPDF
505	0		_a1. Knowledge Management Primer -- Part I: Knowledge Management Transformation Strategy and Planning -- 2. Assessing Your Organization's KM Strengths and Weaknesses (Current State) -- 3. Understanding Your Organization's Future KM Needs (Target State) -- 4. Creating the Target State Vision -- 5. Getting from Here to There (KM Transformation Roadmap) -- Part II: Understanding KM Systems -- 6. Content Management Solutions -- 7. Collaboration Suites -- 8. Learning Management Systems -- 9. Enterprise Search -- 10. Taxonomy Management -- 11. Data Catalogs and Governance Tools -- 12. Text Analytics Tools -- 13. Graph Databases -- 14. KM as a Foundation for Enterprise Artificial Intelligence -- 15. Integration Patterns for KM Systems -- Part III: Running a KM Systems Project -- 16. Project Phases -- 17. Common KMS Project Challenges and Mistakes -- 18. Foundational Design Elements -- 19. Content -- 20. Operations and Iterative Improvements -- 21. Envisioning Success: Putting KM Solutions and Outcomes Together.
520			_aThis book bridges the gap between knowledge management and technology. It embraces the complete lifecycle of knowledge, information, and data from how knowledge flows through an organization to how end users want to handle it and experience it. Whether your intent is to design and implement a single technology or a complete collection of KM systems, this book provides the foundations necessary for success. It will help you understand your organization's needs and opportunities, strategize and prioritize features and functions, design with the end user in mind, and finally build a system that your users will embrace and which will realize meaningful business value for your organization. The book is the culmination of the authors' collective careers, a combined sixty years of experience doing exactly what is detailed in this book. Their guidance has been honed by their own successes and failures as well as many others they have researched in order to provide a comprehensive study on KM transformations and the technologies that help to enable them. They have successfully applied this knowledge as the founders and leaders of the world's largest dedicated knowledge management consultancy, which runs these projects for many of the world's most complex organizations. They are writing as practitioners directly to other practitioners with the intent to enable them to apply and benefit from their knowledge and experience. "Compelling reading for KM practitioners looking to ensure their technology decisions support their business and organizational objectives." - Margot Brown, Director of Knowledge Management, World Bank Group "We are two years into our KM Transformation and if I'd had this book beforehand, it would have made the journey smoother and faster! This is a great playbook for how to plan, organize, and execute a KM transformation." - Stephanie Hill, Senior Director, Global Customer Services, PayPal.
988			_aSpringer_Computer_2022
650		7	_2embne _9157801 _aGestión del conocimiento
700	1		_aWahl, Zachary _eautor _4aut _4http://id.loc.gov/vocabulary/relators/aut _9685071
776	0	8	_iPrinted edition: _z9783030923846
776	0	8	_iPrinted edition: _z9783030923860
856	4	0	_uhttps://go.openathens.net/redirector/universidadeuropea.es?url=https://doi.org/10.1007/978-3-030-92385-3 _zAcceso a este recurso digital (usuarios Universidad Europea de Madrid)
942			_2lcc _cLE
998			_b10/2022 _dz _eIG _zSI