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| 008 | 040402s2017 enka ob 001 0 eng d | ||
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| 020 | _a9781315249421 | ||
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_aHF5415.5 _b.C66 2017 EB |
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_aCook, Sarah _d1955- _9684007 _eautor |
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_aMeasuring Customer Service Effectiveness _cSarah Cook |
| 264 | 1 |
_aLondon _bRoutledge _c2017 |
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| 300 |
_a1 recurso en línea _bilustraciones |
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| 336 |
_2rdacontent _aTexto _btxt |
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| 337 |
_2rdamedia _aelectrónico _bc |
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| 338 |
_2rdacarrier _arecurso electrónico _bcr |
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| 504 | _aIncluye referencias bibliográficas e índice | ||
| 505 | 0 | _aThe business case for measurement -- Preparating to measure customer service -- Qualitative customer service measurement methods -- Quantitative research methods -- Measuring internal service quality -- Benchmarking -- Analysing and communicating the results -- Acting on results. | |
| 650 | 7 |
_aServicio al cliente _xControl de calidad _2embne _9210578 |
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| 856 | 4 | 0 |
_uhttps://go.openathens.net/redirector/universidadeuropea.es?url=http://tandfebooks.com/isbn/9781315249421 _zAcceso a este recurso digital (usuarios Universidad Europea de Madrid) |
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_2lcc _cLE |
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_b05/2022 _dz _ek _zSI |
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