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020 _a9783319428420
024 7 _a10.1007/978-3-319-42842-0
_2doi
040 _bspa
_cES-MaUEC
_dES-MaUEC
_d
050 4 _aHD5481
_b2016 EB
245 0 0 _aAdvancing Workplace Mediation Through Integration of Theory and Practice
_cedited by Katalien Bollen, Martin Euwema, Lourdes Munduate
250 _aFirst edition 2016
264 1 _aCham
_bSpringer International Publishing
_c2016
300 _a1 recurso en línea (VIII, 263 páginas)
_b12 ilustraciones
336 _2rdacontent
_aTexto
_btxt
337 _2rdamedia
_aelectrónico
_bc
338 _2rdacarrier
_arecurso electrónico
_bcr
347 _aarchivo de texto
_bPDF
490 0 _aIndustrial Relations & Conflict Management
_x2199-4552
505 0 _aIntroduction.-Bollen, Euwema and Munduate;A situated model of effective mediation -- Coleman, Kugler, Mazzaro and Chatman;Workplace mediation based on the underlying structure of conflict -- Kals, Thiel and Freund;Workplace mediation: Lessons from negotiation theory.-Höhne, Loschelder, Gutenbrunner and Majer;Workplace mediation: A multi-party and multi-issue view.-Stimec;Mediating workplace disputes: Confronting facts and emotions.-Herrman;Multiple ways of working through it: Integrating conflict coaching and workplace mediation.-Brinkert;Conflict coaching and workplace mediation: Issues and recommendations for intelligent dispute system design (in USA).-Jones;The role of workplace mediation and conflict management systems in organisations: A developing country perspective (South Africa).-Jordaan and De Wulf;HRM practices and workplace mediation in the UK.-Deakin;Cultural differences in workplace mediation -- Cea, Ramirez and Medina;Manager as mediator? Mediator as manager! Tips for managers and team leaders for the effective use of conflict and dispute resolution at the workplace -- Butts;A psychological toolbox for managers and mediators: An update of best practice instruments -- Harnack;Mediation within and between teams -- Tjosvold;E-mediation at work -- Parlamis and Ebner;Discussion -- Bollen, Euwema and Munduate.
520 _aThis book compares the unique features of workplace mediation to other contexts of mediation, as well as the specific competences each situation requires of the mediator. It covers many important issues related to workplace mediation and discusses interventions by managers, such as conflict coaching and informal mediation. It proposes a new model to assess the effectiveness of mediation, and discusses the impact of legal systems, HRM policies, as well as power structures, and cultural differences. The book takes into account perspectives from multiple disciplines, such as management, business, psychology, law and sociology. It also discusses mediation aspects from a variety of cultural and regional contexts. The book advances knowledge about the application, process and effects of workplace mediation and includes practical tips for scholars, practitioners, mediators and managers to enhance their mediation practice or to foster constructive conflict management in organizations.
988 _aSpringer_Psychology_2016
650 7 _2embne
_9684012
_aConciliación industrial
650 7 _2embne
_9154548
_aGestión de conflictos
700 1 _aBollen, Katalien
_eeditor literario
700 1 _aEuwema, Martin
_eeditor literario
700 1 _aMunduate, Lourdes
_eeditor literario
856 4 0 _uhttps://go.openathens.net/redirector/universidadeuropea.es?url=https://doi.org/10.1007/978-3-319-42842-0
_zAcceso a este recurso digital (usuarios Universidad Europea de Madrid)
942 _2lcc
_cLE
998 _b05/2022
_dz
_eu
_zSI