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_aService quality management in hospitality, tourism, and leisure _cJay Kandampully, Connie Mok, Beverley Sparks, editors |
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_aNew York [etc.] _bHaworth Hospitality _c2001 |
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_aIndustria del ocio _0LocalM _2embne _9683549 |
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_aMok, Connie _eeditor literario _965560 _0Local |
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_aSparks, Beverley A. _eeditor literario _965561 _0Local |
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