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020			_a9783030682880
024	7		_a10.1007/978-3-030-68288-0 _2doi
040			_aES-MaUEC _bspa _cES-MaUEC _dES-MaUEC
050		4	_aQA76.9.N38 _b2021 EB
245	0	0	_aChatbot Research and Design : _b4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23-24, 2020, Revised Selected Papers _cedited by Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie L-C Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaeg
250			_aFirst edition 2021
264		1	_aCham, Switzerland _bSpringer International Publising _c2021
300			_a1 recurso en línea (XII, 219 páginas) _b34 ilustraciones, 18 ilustraciones a color
336			_2rdacontent _aTexto _btxt
337			_2rdamedia _aelectrónico _bc
338			_2rdacarrier _arecurso electrónico _bcr
347			_atext file _bPDF _2rda
490	0		_aInformation Systems and Applications incl. Internet/Web and HCI _v12604
505	0		_aChatbot UX and User Perceptions -- Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailer -- Too Informal? How a Chatbot's Communication Style Affects Brand Attitude and Quality of Interaction -- User Perception of Text-Based Chatbot Personality -- The Ontological Classification of Conversational Agents. An Adaptation of Piaget's Equilibration Theory -- Show, Don't Tell. Reflections on the Design of Multi-modal Conversational Interfaces -- Social and Relational Chatbots -- Questions to Loving a Chatbot: Are People Willing to Self-Disclose to a Chatbot -- "I'm Here for You": Can Social Chatbots Truly Support Their Users? A Literature Review -- Grätzelbot: Social Companion Technology for Community Building among University Freshmen -- Chatbot Applications -- Heuristic Evaluation of COVID-19 Chatbots -- Go to Chapter X to Explore Interactive Narrative on Smart Assistants -- Conversational Agents to Promote Children's Verbal Communication Skills -- Chatbots for Customer Service -- More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services -- Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of Customers -- Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys.
520	3		_aThis book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic. The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.
988			_aSpringer_Computer_2021
650		7	_2embne _aProceso en lenguaje natural (Informática) _vCongresos y asambleas _9158738
700	1		_aFølstad, Asbjørn _eeditor literario _0(orcid)0000-0003-2763-0996 _1https://orcid.org/0000-0003-2763-0996 _4edt _4http://id.loc.gov/vocabulary/relators/edt
700	1		_aAraujo, Theo _eeditor literario _0(orcid)0000-0002-4633-9339 _1https://orcid.org/0000-0002-4633-9339 _4edt _4http://id.loc.gov/vocabulary/relators/edt
700	1		_aPapadopoulos, Symeon _eeditor literario _0(orcid)0000-0002-5441-7341 _1https://orcid.org/0000-0002-5441-7341 _4edt _4http://id.loc.gov/vocabulary/relators/edt
700	1		_aLaw, Effie L.-C _eeditor literario _0(orcid)0000-0002-0873-0150 _1https://orcid.org/0000-0002-0873-0150 _4edt _4http://id.loc.gov/vocabulary/relators/edt
700	1		_aLuger, Ewa _eeditor literario _0(orcid)0000-0001-7882-9415 _1https://orcid.org/0000-0001-7882-9415 _4edt _4http://id.loc.gov/vocabulary/relators/edt
700	1		_aGoodwin, Morten _eeditor literario _0(orcid)0000-0001-6331-702X _1https://orcid.org/0000-0001-6331-702X _4edt _4http://id.loc.gov/vocabulary/relators/edt
700	1		_aBrandtzaeg, Petter Bae _eeditor literario _0(orcid)0000-0002-9010-0800 _1https://orcid.org/0000-0002-9010-0800 _4edt _4http://id.loc.gov/vocabulary/relators/edt
710	2		_aSpringerLink
856	4	0	_uhttps://go.openathens.net/redirector/universidadeuropea.es?url=https://doi.org/10.1007/978-3-030-68288-0 _zAcceso a este recurso digital (usuarios Universidad Europea de Madrid)
942			_2lcc _cLE
998			_b05/2021 _dz _eb _zSI