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_aGreenberg, Paul _945770 |
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_aCRM at the speed of light : _bsocial CRM strategies, tools, and techniques for engaging your customers _cPaul Greenberg |
| 250 | _a4th ed. | ||
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_aNew York [etc.] _bMcGraw-Hill _ccop. 2010 |
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_a662 páginas _bilustraciones _c24 cm |
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