000			03444nam a2200421 i 4500
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005			20230102114148.0
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007			cr nn nnnaamaa
008			200709s2020 gw a o |||| 0|eng d
020			_a9783030510572
024	7		_a10.1007/978-3-030-51057-2 _2doi
040			_aES-MaUEC _bspa _cES-MaUEC _dES-MaUEC
050		4	_aTA166 _b2020 EB
245	0	0	_aAdvances in the Human Side of Service Engineering : _bProceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA _cedited by Jim Spohrer, Christine Leitner
250			_aFirst edition
264		1	_aCham _bSpringer International Publishing _c2020
300			_a1 recurso en línea (XV, 328 páginas) _b68 ilustraciones, 45 ilustraciones a color
336			_2rdacontent _aTexto _btxt
337			_2rdamedia _aelectrónico _bc
338			_2rdacarrier _arecurso electrónico _bcr
347			_aarchivo de texto _bPDF
490	0		_aAdvances in Intelligent Systems and Computing _x2194-5357 _v1208
490	0		_aEngineering (SpringerNature-11647)
490	0		_aEngineering (R0) (SpringerNature-43712)
505	0		_aIdentifying trendsetters in online social networks - a machine learning approach -- Consume less, create more - Digital services in the context of sustainability -- Influence of survey link locational placement on the user rating -- Toward a computable scholarly record -- Research approaches to service innovation: Organizational perspectives -- Innovation-as-a-service: Emergent lessons from an AI innovation management project -- Barriers to Service Innovation using Data Science -- Service design approaches to drive employee engagement.
520	3		_aThis book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human-computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16-20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.
988			_aSpringer_Engineering_03082020
650		7	_2embne _aErgonomía _vCongresos y asambleas _9142089
700	1		_aSpohrer, Jim _eeditor literario _4http://id.loc.gov/vocabulary/relators/edt _9675564
700	1		_aLeitner, Christine _eeditor literario _4http://id.loc.gov/vocabulary/relators/edt _1http://viaf.org/viaf/259797975 _9675565
776	0	8	_iPrinted edition: _z9783030510565
776	0	8	_iPrinted edition: _z9783030510589
856	4	0	_uhttps://go.openathens.net/redirector/universidadeuropea.es?url=https://doi.org/10.1007/978-3-030-51057-2 _zAcceso a este recurso digital (usuarios Universidad Europea de Madrid)
942			_2lcc _cLE
998			_b08/2020 _dz _ek _zSI