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710	2		_aSpringerLink (Online service) _9106996
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005			20230102113444.0
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008			190528s2019 gw a o |||| 0|eng d
020			_a9783030122515
024	7		_a10.1007/978-3-030-12251-5 _2doi
040			_bspa _dES-MaUEC _cES-MaUEC
050		4	_aTS155 _b2019 EB
100	1		_aAnnarelli, Alessandro _eautor _9670863
245	1	4	_aThe Road to Servitization : _bHow Product Service Systems Can Disrupt Companies' Business Models _cby Alessandro Annarelli, Cinzia Battistella, Fabio Nonino
264		1	_aCham _bSpringer International Publishing : _bImprint: Springer _c2019
300			_a1 recurso en línea (XVI, 215 páginas) _b91 ilustraciones, 52 ilustraciones a color
336			_2rdacontent _aTexto _btxt
337			_2rdamedia _aelectrónico _bc
338			_2rdacarrier _arecurso electrónico _bcr
347			_atext file _bPDF
490	0		_aEngineering (Springer-11647)
505	0		_aIntroduction -- What is a Product Service System? -- Product Service Systems' Competitive Markets -- The Strategic Advantage of Product Service Systems -- The Content of PSS Strategies -- Translating PSS Strategy into Operations -- How Product Service Systems can Disrupt Companies' Business Model -- Conclusions.
520	3		_aThe book describes state-of-the-art product service systems, and provides a framework to categorize the knowledge surrounding these systems. It discusses the evolution and spread of the servitization model across industries, and explores its current and most relevant applications in industry. Further, the book highlights the model's strategic value for business and management, operations, and sustainability and shows readers how to enhance service design and implementation. The contributors provide the theory behind servitization as well as the evidence for it, and report practical and industrial lessons learned. Illustrations, charts, and tables effectively guide readers through real-world and potential applications of product service systems, and case studies describing how companies have innovated and developed award winning business models are also included. Moreover, the book exhibits the selection and implementation policies for product service systems in different industrial environments. Providing comprehensive information on the product service system phenomenon, this book is essential reading for researchers and practitioners in the product service and business industries. It is also of interest to students and lecturers in business strategy and service management, as it shows the latest trends shaping the modern contexts in which companies operate.
650		7	_2embne _9147184 _aServicio al cliente
650		7	_2embne _aDistribución comercial _9149309
700	1		_aBattistella, Cinzia _eautor _9670864
700	1		_aNonino, Fabio _eautor _9670865
776	0	8	_iPrinted edition: _z9783030122508
776	0	8	_iPrinted edition: _z9783030122522
776	0	8	_iPrinted edition: _z9783030122539
856	4	0	_uhttps://go.openathens.net/redirector/universidadeuropea.es?url=https://doi.org/10.1007/978-3-030-12251-5 _zAcceso a este recurso digital (usuarios Universidad Europea de Madrid)
942			_2lcc _cLE
988			_aPrimersemestre_2019_Engineering
998			_aSI _cm _dz _feng _ggw _h0 _b09/2019 _eel _zSI