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020			_a9783030040093
024	7		_a10.1007/978-3-030-04009-3 _2doi
040			_bspa _dES-MaUEC _cES-MaUEC
050		4	_aTS177 _b2019 EB
090		4	_aTH1-9745
100	1		_aTalamo, Cinzia _9670882
245	1	0	_aInvitations to Tender for Facility Management Services : _bProcess Mapping, Service Specifications and Innovative Scenarios _cby Cinzia Talamo, Nazly Atta.
264		1	_aCham _bSpringer International Publishing : _bImprint: Springer _c2019.
300			_a1 recurso en línea (X, 261 páginas) _b47 ilustraciones, 16 ilustraciones a color
336			_2rdacontent _aTexto _btxt
337			_2rdamedia _aelectrónico _bc
338			_2rdacarrier _arecurso electrónico _bcr
347			_atext file _bPDF
490	0		_aEngineering (Springer-11647)
490	0		_aSpringer Tracts in Civil Engineering _x2366-259X
505	0		_aIntroduction -- Tendering process and Facility Management Agreements. The role of Invitation to Tender -- "Process approach" to external FM service provision -- FM services and Organizational structures Management of FM-related Information -- FM Service Monitoring and Control -- FM Service Quality and Requirements -- Analytical framework for ITTs -- FM services Procurement and Management: scenarios of innovation -- Conclusions -- Glossary.
520	3		_aThis book deals with Invitations to Tender (ITTs) for the provision of Facility Management (FM) services. It presents a framework to support companies in preparing clear, comprehensive and effective ITTs, focusing on such key aspects as: organizational structures, tools and procedures for managing information, allocation of information responsibilities, procedures for services monitoring and control, quality policies, and risk management. It discusses and analyzes a range of basic terms and concepts, procedures, and international standards concerning the Tendering Process, as well as the contents of ITTs, which should represent the translation of information needs into requirements related to: the client's goals, main categories of information to deal with, expected organization of information, modalities of reporting and control, and level of knowledge to be reached. A further major focus is on potential key innovation scenarios concerning current FM practice, such as Sustainable Procurement, Building Information Modeling (BIM), Big Data and Internet of Things (IoT) technologies, highlighting both the possible benefits and the possible risks and implications that could negatively affect the quality of FM service provision if not properly treated within the ITT. The book will be of interest to real estate owners, demand organizations and facility managers, enhancing their ability to prepare, interpret and/or critically analyze ITTs.
650		7	_2embne _9407032 _aGestión de recursos inmobiliarios
700	1		_aAtta, Nazly _eautor _9670883
776	0	8	_iPrinted edition: _z9783030040086
776	0	8	_iPrinted edition: _z9783030040109
856	4	0	_uhttps://go.openathens.net/redirector/universidadeuropea.es?url=https://doi.org/10.1007/978-3-030-04009-3 _zAcceso a este recurso digital (usuarios Universidad Europea de Madrid)
942			_2lcc _cLE
988			_aPrimersemestre_2019_Engineering
998			_aSI _cm _dz _feng _ggw _h0 _b09/2019 _ek _zSI