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008			150605s2015 gw | s |||| 0|eng d
020			_a9783319162713
024	7		_a10.1007/978-3-319-16271-3 _2doi
040			_bspa _dES-MaUEC
050		4	_aHF5415.5 _b2015 EB
100	1		_aRahman, Anisur. _eautor _4aut _4http://id.loc.gov/vocabulary/relators/aut _0http://id.loc.gov/authorities/names/n92031357 _1http://viaf.org/viaf/51706832/ _1http://dbpedia.org/resource/Anisur_Rahman
245	1	0	_aLong Term Warranty and After Sales Service _bConcept, Policies and Cost Models _cby Anisur Rahman, Gopinath Chattopadhyay.
264		1	_aCham _bSpringer International Publishing _c2015
300			_a1 recurso en línea (XVI, 113 páginas 23 ilustraciones, 13 ilustraciones a color.)
336			_2rdacontent _aTexto (visual) _btxt
337			_2rdamedia _aelectrónico _bc
338			_2rdacarrier _arecurso electrónico _bcr
490	0		_aSpringerBriefs in Applied Sciences and Technology, _x2191-530X
490	0		_aEngineering (Springer-11647)
505	0		_aIntroduction to Long-Term Warranty and After-Sales Service -- Lifetime Warranties : Policies and Cost Models -- Used Second-hand Product Warranty -- Extended Warranty -- Maintenance Contract -- Outsourcing Rail Maintenance through Maintenance Contracts - A Case Study.
520	3		_aThis volume presents concepts, policies and cost models for various long-term warranty and maintenance contracts. It offers several numerical examples for estimating costs to both the manufacturer and consumer. Long-term warranties and maintenance contracts are becoming increasingly popular, as these types of aftersales services provide assurance to consumers that they can enjoy long, reliable service, and protect them from defects and the potentially high costs of repairs. Studying long-term warranty and service contracts is important to manufacturers and consumers alike, as offering long-term warranty and maintenance contracts produce additional costs for manufacturers / service providers over the product's service life. These costs must be factored into the price, or the manufacturer / dealer will incur losses instead of making a profit. On the other hand, the buyer / consumer needs to weigh the cost of maintaining it over its service life and to decide whether or not these policies are worth purchasing. There are a number of complexities involved in developing failure and cost models for these policies due to uncertainties concerning the service life, usage pattern, maintenance work and long-term costs of rectifications. Mathematical models for predicting failures and expected costs for various one-dimensional long-term warranty policies are developed at the system level and analyzed by taking into account the uncertainties in connection with longer coverage periods and the rectification costs over the warranty period. Failures and costs are modeled using stochastic techniques and illustrated by means of numerical examples for estimating costs to the manufacturer and consumer. Various rectification policies are proposed and analyzed. The models developed here can be used to aid in managerial decisions on purchasing products with long-term warranty policies and maintenance contracts or outsourcing maintenance.
988			_aEBSPRINGER_2018
650		7	_2embne _9147184 _aServicio al cliente
650		7	_2embne _9158683 _aRelaciones con el cliente
700	1		_aChattopadhyay, Gopinath. _eautor _4aut _4http://id.loc.gov/vocabulary/relators/aut
776	0	8	_iEdición impresa: _z9783319162720
776	0	8	_iEdición impresa: _z9783319162706
856	4	0	_uhttps://go.openathens.net/redirector/universidadeuropea.es?url=https://doi.org/10.1007/978-3-319-16271-3 _zAcceso a este recurso digital (usuarios Universidad Europea de Madrid)
942			_2lcc _cLE
998			_b05/2019 _dz _ejf _zSI