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| 999 |
_c103355 _d103355 _x1 |
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| 001 | 103355 | ||
| 003 | DE-He213 | ||
| 005 | 20230102113126.0 | ||
| 006 | a||||fo|||| 00| 0 | ||
| 007 | cr nn 008mamaa | ||
| 008 | 150408s2015 xxk| s |||| 0|eng d | ||
| 020 | _a9781447165903 | ||
| 024 | 7 |
_a10.1007/978-1-4471-6590-3 _2doi |
|
| 040 |
_bspa _dES-MaUEC |
||
| 050 | 4 |
_aHD9980.5 _b2015 EB |
|
| 245 | 1 | 4 |
_aThe Handbook of Service Innovation _cedited by Renu Agarwal, Willem Selen, Göran Roos, Roy Green. |
| 264 | 1 |
_aLondon _bSpringer International Publishing _c2015 |
|
| 300 | _a1 recurso en línea (XL, 842 páginas 109 ilustraciones) | ||
| 336 |
_2rdacontent _aTexto (visual) _btxt |
||
| 337 |
_2rdamedia _aelectrónico _bc |
||
| 338 |
_2rdacarrier _arecurso electrónico _bcr |
||
| 490 | 0 | _aEngineering (Springer-11647) | |
| 520 | 3 | _aBringing together some of the world's leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation holistically and systemically across various service areas, including health, education, tourism, hospitality, telecommunications, and retail. It addresses contemporary issues through conceptual and applied contributions across industry, academia, and government, providing insights for improved practice and policy making. Featuring cutting-edge research contributions, practical examples, implementations and a select number of case studies across several growth service industries, this book also includes examples of failed service innovation attempts in order to demonstrate a balanced view of the topic and to make clear the pitfalls to be avoided. Culminating in a suggested step-by-step guide to enable service organization's managers to understand and implement the concepts of service innovation and manage its evolutionary processes effectively, this book will prove a valuable resource to a wide reaching audience including researchers, practitioners, managers, and students who aspire to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation. Includes endorsements from professionals in the field of service innovation. | |
| 988 | _aEBSPRINGER_2018 | ||
| 650 | 7 |
_aEmpresas de servicios _2embne _9672185 |
|
| 700 | 1 |
_aAgarwal, Renu. _eeditor literario _4edt _4http://id.loc.gov/vocabulary/relators/edt _0http://id.loc.gov/authorities/names/nb2015001466 _1http://viaf.org/viaf/163148207627600340759/ |
|
| 700 | 1 |
_aSelen, Willem. _eeditor literario _4edt _4http://id.loc.gov/vocabulary/relators/edt _0http://id.loc.gov/authorities/names/no2015127071 _1http://viaf.org/viaf/281980725/ |
|
| 700 | 1 |
_aRoos, Göran. _eeditor literario _4edt _4http://id.loc.gov/vocabulary/relators/edt _0http://id.loc.gov/authorities/names/n2006044949 _1http://viaf.org/viaf/164776037/ |
|
| 700 | 1 |
_aGreen, Roy. _eeditor literario _4edt _4http://id.loc.gov/vocabulary/relators/edt _0http://id.loc.gov/authorities/names/nb2011026211 _1http://viaf.org/viaf/121818588/ _1http://dbpedia.org/resource/Roy_Green |
|
| 776 | 0 | 8 |
_iEdición impresa: _z9781447165910 |
| 776 | 0 | 8 |
_iEdición impresa: _z9781447165897 |
| 776 | 0 | 8 |
_iEdición impresa: _z9781447172062 |
| 856 | 4 | 0 |
_uhttps://go.openathens.net/redirector/universidadeuropea.es?url=https://doi.org/10.1007/978-1-4471-6590-3 _zAcceso a este recurso digital (usuarios Universidad Europea de Madrid) |
| 942 |
_2lcc _cLE |
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| 998 |
_b03/2019 _dz _zSI _eIG |
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