| 000 | 03291nam a22003255i 4500 | ||
|---|---|---|---|
| 001 | 102848 | ||
| 003 | DE-He213 | ||
| 005 | 20230102113102.0 | ||
| 007 | cr nn 008mamaa | ||
| 008 | 170927s2018 gw | s |||| 0|eng d | ||
| 020 | _a9783319631790 | ||
| 024 | 7 |
_a10.1007/978-3-319-63179-0 _2doi |
|
| 050 | 4 |
_aQA76.9.S88 _bF645 2018 EB |
|
| 100 | 1 |
_aFoglieni, Francesca _eautor _4aut _4http://id.loc.gov/vocabulary/relators/aut _1http://viaf.org/viaf/6781153954879105680006/ |
|
| 245 | 1 | 0 |
_aDesigning Better Services _bA Strategic Approach from Design to Evaluation _cby Francesca Foglieni, Beatrice Villari, Stefano Maffei. |
| 264 | 1 |
_aCham _bSpringer International Publishing _c2018 |
|
| 300 | _a1 recurso en línea (VIII, 115 páginas 11 ilustraciones) | ||
| 347 |
_atext file _bPDF |
||
| 490 | 0 |
_aPoliMI SpringerBriefs _x2282-2577 |
|
| 520 | 3 | _aThis book provides accessible, comprehensive guidance on service design and enables practitioners approaching the discipline for the first time to develop the strategic mindset needed to exploit its innovation potential. The opening chapters trace the origins of service design and examine its links with service innovation, as well as its strategic role in service organizations. It then offers step-by-step guidance on tackling a service design project, explaining the main design elements and indications of various useful design tools. It also introduces the topic of evaluation as a support practice in designing or redesigning better services, and providing evidence concerning the value of service design interventions. The third chapter explores how evaluation is currently approached in service design practice through the analysis of a number of case studies. Based on these experiences it extensively discusses evaluation, with a particular focus on service evaluation, and explains its importance in supporting service design and fostering innovation throughout the service design process. Further it describes pragmatic directions for setting up and conducting a service evaluation strategy. The concluding chapter uses an interpretive model to summarize the role evaluation could have in service design practice and focuses on interdisciplinary competences that need to be acquired by service designers in order to address the evolution of the discipline. The novel approach adopted in the book fosters the growing interest in design-driven service innovation and assists in realizing its full potential in both the private and the public sector. | |
| 650 | 7 |
_aDiseño de sistemas _2embne _9158356 |
|
| 700 | 1 |
_aVillari, Beatrice _eautor _4aut _4http://id.loc.gov/vocabulary/relators/aut _1http://viaf.org/viaf/7840153954906905680006/ |
|
| 700 | 1 |
_aMaffei, Stefano _eautor _4aut _4http://id.loc.gov/vocabulary/relators/aut _0http://id.loc.gov/authorities/names/nr98028856 _1http://viaf.org/viaf/287498939/ |
|
| 776 | 0 | 8 |
_iEdición impresa: _z9783319631776 |
| 776 | 0 | 8 |
_iEdición impresa: _z9783319631783 |
| 856 | 4 | 0 |
_uhttps://go.openathens.net/redirector/universidadeuropea.es?url=https://doi.org/10.1007/978-3-319-63179-0 _zAcceso a este recurso digital (usuarios Universidad Europea de Madrid) |
| 490 | 0 | _aEngineering (Springer-11647) | |
| 988 | _aEBSPRINGER_2018 | ||
| 998 |
_b01/2019 _dz _ea _feng _ggw _h0 |
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| 999 |
_c102848 _d102848 _x1 |
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