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008			170619s2018 gw | s |||| 0|eng d
020			_a9783319604862
024	7		_a10.1007/978-3-319-60486-2 _2doi
040			_bspa _cES-MaUEC _dES-MaUEC
050		4	_aTA166 _b.A383 2018 EB
245	1	0	_aAdvances in The Human Side of Service Engineering _bProceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA _cedited by Louis E. Freund, Wojciech Cellary.
264		1	_aCham _bSpringer International Publishing _c2018
300			_a1 recurso en línea (XIII, 240 páginas 50 ilustraciones)
336			_2rdacontent _aTexto _btxt
337			_2rdamedia _aelectrónico _bc
338			_2rdacarrier _arecurso electrónico _bcr
347			_atext file _bPDF
490	0		_aAdvances in Intelligent Systems and Computing, _x2194-5357 _v 601
490	0		_aEngineering (Springer-11647)
520	3		_a This book explores the different ways in which human-factors engineering influences organizations' and enterprises' well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17-21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
988			_aEBSPRINGER_2018
650		7	_2embne _aIngeniería civil _9138928
700	1		_aFreund, Louis E. _eeditor literario _4edt _4http://id.loc.gov/vocabulary/relators/edt _0http://id.loc.gov/authorities/names/n89647522 _1http://viaf.org/viaf/59350558/
700	1		_aCellary, Wojciech. _eeditor literario _4edt _4http://id.loc.gov/vocabulary/relators/edt _0http://id.loc.gov/authorities/names/n82100658 _1http://viaf.org/viaf/77663612/
776	0	8	_iEdición impresa: _z9783319604855
776	0	8	_iEdición impresa: _z9783319604879
856	4	0	_uhttps://go.openathens.net/redirector/universidadeuropea.es?url=https://doi.org/10.1007/978-3-319-60486-2 _zAcceso a este recurso digital (usuarios Universidad Europea de Madrid)
942			_2lcc _cLE