Biblioteca CRAI Dulce Chacón - Universidad Europea de Madrid

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Interpretando el modelo EFQM de excelencia : guía para elaborar una memoria / [dirección y coordinación, Carolina Sánchez Botella, Juan Liquete Gobeo]

by Sánchez Botella, Carolina, director de la publicación | Liquete Gobeo, Juan, director de la publicación.

Material type: articlePrinted books Publisher: Valencia : Fundación Valenciana de la Calidad, Generalitat, 2005Items
Location Call no. Status Vol info Loan type
Colección General (Campus Alcobendas) HD62.15 .I58 2005 available

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Modelo EFQM de Excelencia : EFQM model 2013

by European Foundation for Quality Management (EFQM).

Material type: articlePrinted books Publisher: Brussels Madrid : EFQM Club Excelencia en Gestión, cop. 2012Items
Location Call no. Status Vol info Loan type
Colección General (Campus Villaviciosa) HD62.15 .E3718 2012 reference
Área Técnica (Campus Villaviciosa) HD62.15 .E3718 2012 reference

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Managing customer value : creating quality and service that customers can see / Bradley T. Gale with Robert Chapman Wood

by Gale, Bradley T | Wood, Robert Chapman.

Material type: articlePrinted books Publisher: New York Toronto New York : Free Press Maxwell Macmillan Canada Maxwell Macmillan International, c1994Items
Location Call no. Status Vol info Loan type
Colección General (Campus Alcobendas) HF5415.157 .G35 1994 available

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