Change is Inevitable -- The Power of Common Ground -- Relentless Pursuit of Zero Harm -- The Patient Experience -- Physician Champions -- Hospital Champions -- Lean Six Sigma.

This book provides an organizational model of the common ground needed to improve patient care and adapt to today�s healthcare environment.� The relationship between a hospital CEO and a general surgeon and how they aligned, motivated and partnered with physicians to change the culture of a hospital and implement patient oriented systems is the essential element of this text.� Sustainable transformation processes will also be presented for the various roles and contributions of the healthcare team.� Written from a team perspective, Transforming the Patient Experience is a practical guide for healthcare team members and leaders to follow.������� ��.