SpringerLink Springer Engineering eBooks 2017 English+International

Incluye referencias bibliográficas e índice

Acknowledgments; Contents; Editors' Biographies; Authors' Biographies; Contributors; Chapter 1: Introduction; 1.1 Scope and Primary Objective; 1.2 Identifying the Need for an Interactive Approach; 1.3 An Overview of Contents; References; Part I: Human Factors and Recommendations for Best Practice; Chapter 2: Human Factors in Crisis, Disaster and Emergency: Some Policy Implications and Lessons of Effective Communication; 2.1 Prevalent Myths and Misconceptions; 2.2 Shared Fate and Unity of Purpose; 2.3 Policy Implications; 2.4 Lessons for Communication Strategy; 2.5 A Place for Social Media.

4.4 Social Media and Terrorist Incidents: The Oslo and Utoya Attacks, 20114.4.1 Context; 4.4.2 Public Social Media Use; 4.4.3 Official Communications and Use of Social Media; 4.5 Social Media and Natural Disasters: The Tohoku Earthquake; 4.5.1 Context; 4.5.2 Public Use of Social Media; 4.5.3 Official Use of Social Media; 4.6 Review of Best Practice and Recommendations; 4.6.1 Recommendation 1: Social Media Use Should Be Planned and Established Well in Advance of a Crisis.

4.6.2 Recommendation 2: Strategies Should Be Used to Maximise the Potential of Public Use of Social Media, While Minimising Potential Risks4.6.3 Recommendation 3: Social Media Should Be Employed in a Timely Manner; 4.6.4 Recommendation 4: The Official Social Media Source Must Inspire Public Confidence; 4.6.5 Recommendation 5: Crisis Communicators Should Engage in Two-Way Communication; 4.6.6 Recommendation 6: Social Media Messages Must Adopt an Appropriate Tone; 4.6.7 Recommendation 7: Social Media Communications Should Be Clear and Unambiguous.

4.6.8 Recommendation 8: Access to Social Media and Mobile Internet Must Be ConsideredReferences; Part II: Technological Design and Development of ATHENA; Chapter 5: Best Practices in the Design of a Citizen Focused Crisis Management Platform; 5.1 Introduction; 5.2 Social Media in Crisis Situations; 5.3 Managing Information Overload; 5.4 Information Credibility; 5.4.1 Prioritization; 5.5 Map-Based Interfaces; 5.6 Mobile Devices and Applications; 5.7 Search and Rescue; 5.8 Concluding Recommendations; References.

This book explores how social media and its advances enables citizens to empower themselves during a crisis. The book addresses the key issues related to crises management and social media as the new platform to assist citizens and first responders dealing with multiple forms of crisis, from major terrorist attacks, larger scale public disorder, large-scale movement of people across borders, and natural disasters. The book is based on the results and knowledge gained during the European Commission ATHENA project which has been addressing critical issues in contemporary crisis management and social media and smart mobile communications. This book is authored by a mix of global contributors from across the landscape of academia, emergency response and experts in government policy and private industry. This title explores and explains that during a modern crisis, the public self-organizes into voluntary groups, adapt quickly to changing circumstances, emerge as leaders and experts and perform life-saving actions; and that they are increasingly reliant upon the use of new communications media to do it." Explores how socio-technical developments have enabled citizen-based response during times of crisis and disaster; " Discusses how to facilitate the inclusion of emergent technological initiatives into organizational structures; " Features contributions from academia and practitioners, exploring the state of art in social media deployment in crisis management.