SpringerLink Springer Engineering eBooks 2017 English+International

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Preface; Acknowledgements; Contents; About the Author; 1 Introducing Quality Management System; Abstract; 1.1 Introduction; 1.2 Relating Internal and End Customers; 1.3 Understanding Quality; 1.3.1 Needs and Expectations of Internal and End Customers; 1.3.1.1 Needs and Expectations of End Customer; 1.3.1.2 Needs and Expectations of RF Filter Assembly; 1.4 Quality Management System; References; 2 Establishing ISO 9001 QMS Documentation; Abstract; 2.1 Documented QMS; 2.1.1 Needs for Documentation; 2.1.2 Basic Considerations; 2.2 Process Approach; 2.2.1 Defining Process Characterization.

2.2.2 Monitoring and Measurement2.2.2.1 Control Purposes; 2.2.2.2 Ensuring Process Effectiveness; 2.2.2.3 Improving Process Efficiency; 2.3 Illustrating Process Characterization; 2.3.1 Inputs; 2.3.2 Process Procedure with Acceptance Criteria; 2.3.3 Quality Needs of Internal Customer; 2.3.4 Monitoring and Measurement; 2.3.5 Outputs; 2.4 Process Approach for Controlling Engineering Documents; 2.4.1 Inputs and Outputs; 2.4.2 Quality Needs of Customers and Acceptance Criteria; 2.4.3 Monitoring and Measurement; 2.5 QMS Processes; 2.5.1 Sequence and Interaction of QMS Processes.

2.5.1.1 Illustration2.5.1.2 Additional Information for Process Interactions; 2.6 QMS Documents; 2.6.1 Quality Manual; 2.6.2 Expertise for Preparing QMS Documents; References; 3 Management Processes; Abstract; 3.1 Introduction; 3.2 Organization and Its Context; 3.2.1 Documentation Requirements; 3.2.1.1 The Procedure; 3.2.1.2 Suggested List of External and Internal Issues; 3.2.2 Monitoring External and Internal Issues; 3.2.2.1 Internal Issues; 3.3 Needs and Expectations of Interested Parties; 3.3.1 Interested Parties; 3.3.2 Requirements of Interested Parties.

3.3.3 Determining, Monitoring and Reviewing3.4 Scope of Quality Management System; 3.5 Quality Management System and Its Processes; 3.5.1 Establishing QMS; 3.5.1.1 Characterizing QMS Processes; 3.5.1.2 Assigning Responsibilities and Authorities; 3.5.1.3 Addressing Risks and Opportunities; 3.5.2 Implementing, Maintaining and Improving QMS; 3.5.3 Maintaining and Retaining Documented Information; 3.5.3.1 Retaining Documented Information; 3.6 Leadership; 3.6.1 Leadership and Commitment; 3.6.1.1 Taking Accountability; 3.6.1.2 Establishing Quality Policy and Quality Objectives.

3.6.1.3 Integrating QMS with Business Processes3.6.1.4 Promoting Process Approach and Risk-Based Thinking; 3.6.1.5 Ensuring the Resources for QMS; 3.6.1.6 Communicating QMS Requirements; 3.6.1.7 Achieving the Intended Results of QMS; 3.6.1.8 Engaging, Directing and Supporting the Effectiveness of QMS; 3.6.1.9 Promoting Improvement; 3.6.1.10 Supporting Other Management Roles; 3.6.2 Customer Focus; 3.6.3 Establishing and Communicating Quality Policy; 3.6.3.1 Communicating Quality Policy; 3.6.4 Organizational Roles, Responsibilities and Authorities; 3.7 Planning.

This book explains the requirements of ISO 9001 for establishing quality management system (QMS) for an organization. The requirements are illustrated with examples from industries for understanding the requirements and preparing the documents of QMS with high clarity. Methods of integrating ISO 9001 requirements with enterprise resource planning (ERP) software are presented. The software integrated approach enables process owners to focus on their core tasks of achieving the planned outputs of processes and the software generates quality records automatically.