Serviceology for smart service system : selected papers of the 3rd International Conference of Serviceology / Yuriko Sawatani, James Spohrer, Stephen Kwan, Takeshi Takenaka editors.
By: (3rd : International Conference on Serviceology ((3rd : 2015 : San Jose, Calif.))
Contributor(s): Kwan, Stephen,, editor literario | Sawatani, Yuriko,, editor literario
| Spohrer, James,, editor literario | Takenaka, Takeshi,, editor literario
Material type: 
E-bookPublisher: [Place of publication not identified] : Springer, [2017]Copyright date: 2017Description: 1 recurso en línea.ISBN: 4431560742; 9784431560746.Subject: Empresas de servicios -- ManagementOnline resources: Acceso a este recurso digital (usuarios Universidad Europea de Madrid)
Abstract: Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7-9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues. This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics.
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
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Madrid Digital Acceso Electrónico (UEM) | Ciencias Sociales | HD9980.5 S478 2017 EB (Browse shelf(Opens below)) | Acceso electrónico | eBook.20022280 |
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| HD9980.1 ES Journal of service management. | HD9980.1 ES Journal of services marketing. | HD9980.1 J687 ES Journal of Service Science Research | HD9980.5 S478 2017 EB Serviceology for smart service system : selected papers of the 3rd International Conference of Serviceology | HD9980.5 S48 2016 EB Serviceology for Designing the Future : Selected and Edited Papers of the 2nd International Conference on Serviceology | HD9980.5 T444 2015 EB The Handbook of Service Innovation | HD9980.5 T457 2000 EB Market leadership strategies for service companies : creating growth, profits, and customer loyalty / |
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Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7-9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues. This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics.
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