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Advances in the human side of service engineering : proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA / Tareq Z. Ahram, Waldemar Karwowski, editors.

By: (7th : International Conference on Applied Human Factors and Ergonomics ((7th : 2016 : Orlando, Fla.))
Contributor(s): Ahram, Tareq Z.,, editor literario | Karwowski, Waldemar, (1953-), editor literario
Material type: materialTypeLabelE-bookSeries: (Advances in intelligent systems and computing, 2194-5357 ; volume 494).Publisher: Switzerland : Springer, [2016]Copyright date: 2017Description: 1 recurso en línea (xii, 364 páginas) : ilustraciones (algunas a color).ISBN: 3319419471; 9783319419473.Subject: ErgonomíaOnline resources: Acceso a este recurso digital (usuarios Universidad Europea de Madrid)Digital Resources
Contents:
Advances in Human Factors and Ergonomics 2016; Preface; Contents; People-Centered Service Systems; 1 Linking Business and Technology for Future Customer Creation; Abstract; 1 Introduction; 2 Exploration, Exploitation and Ambidexterity; 3 Research Methodology; 3.1 Selection of Cases; 4 Findings; 5 Discussions and Future Research; References; 2 User-Centered Arrangement of Public Services; Abstract; 1 Introduction; 2 Method; 2.1 Demographic Features; 2.2 Geographic Feature; 2.3 Behavioral Features; 2.4 Nature Feature; 2.5 Service Quantitative Comparison; 3 Results; 4 Discussion; 5 Conclusions.
2.2 Development of the A3 QA Rubric Training Materials2.3 Data Collection; 2.4 Data Analysis; 3 Results; 4 Discussion; 5 Conclusion; Acknowledgments; References; 7 Ethics in Service Design for Children with Autism and Cognitive Disabilities; Abstract; 1 Introduction; 2 Combining Research Methods for UX for Persons with Autism and Cognitive Disabilities; 3 The Role of Focus Groups; 3.1 Ethnographic Observation as a Method of Non-verbal Data Collection; 4 Data Collection for UXd with Non-verbal User Groups; 5 Discussion and Conclusions; References.
2.4 Statistical Analysis3 Results; 4 Discussion; 5 Conclusion; Acknowledgments; References; 5 Measuring Cognitive Workload and General Activity of Controllers in Hazardous Liquids and Gas Control Rooms; Abstract; 1 Introduction; 2 Workload as a Multidimensional Measure; 3 Task Demands; 4 Other Human Factors Issues; 5 Analyses and Report; Reference; 6 Assessing the Quality of the A3 Thinking Tool for Problem Solving; Abstract; 1 Introduction; 1.1 Background on the PDSA Cycle; 1.2 Background on the A3 Tool for Problem Solving; 2 Methods; 2.1 Development of the A3 Quality Assessment Rubric.
8 Integrating Health Services Engineering: A Multidimensional ApproachAbstract; 1 Introduction; 2 Background; 3 Components of the Multidimensional Approach; 3.1 Team Projects; 3.2 Consultative Projects and Studies; 3.3 Classroom Education; 3.4 Organizational Networking; 4 Evolution of the Concept; 5 Summary; References; 9 Use of Smart Phones to Improve the Human Factors Engineering of People Suffering from Chronic Diseases; Abstract; 1 Introduction; 2 Analysis and Methodology; 2.1 Tools and Technology Used; 2.2 Section I; 2.3 Section II; 2.4 Section III; 3 Conclusion; Appendix: Questionnaires.
AcknowledgmentsReferences; 3 What Makes a System Smart? Wise?; Abstract; 1 Introduction: From Individuals to Systems; 2 Governance and Rules in Three Types of Systems; 2.1 Polycentric Systems; 2.2 Viable Systems; 2.3 Service Systems; 3 Concluding Remarks: Future Research Directions; References; 4 Physiological Evaluation and Quantification of Physician's Cognitive Workload During Interaction with Computer Based Clinical System; Abstract; 1 Introduction; 2 Materials and Methods; 2.1 Radiation-Therapy Clinical Tasks; 2.2 Pupillary Data Processing; 2.3 Quantification of Cognitive Workload (CWL).
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Item type Current library Collection Call number Status Date due Barcode Item holds
LIBRO-E NO PRÉSTAMO LIBRO-E NO PRÉSTAMO Madrid Digital Acceso Electrónico (UEM) Ciencias e Ingeniería TA166 .A383 2016 EB (Browse shelf(Opens below)) Acceso electrónico eBook.20022066
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TA166 .A383 2016 EB Advances in neuroergonomics and cognitive engineering : proceedings of the AHFE 2016 International Conference on Neuroergonomics and Cognitive Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA TA166 .A383 2016 EB Advances in human factors and system interactions : proceedings of the AHFE 2016 International Conference on Human Factors and System Interactions, July 27-31, 2016, Walt Disney World®, Florida, USA TA166 .A383 2016 EB Advances in human factors in energy : oil, gas, nuclear and electric power industries : proceedings of the AHFE 2016 International Conference on Human Factors in Energy: Oil, Gas, Nuclear and Electric Power Industries, July 27-31, 2016, Walt Disney World®, Florida, USA TA166 .A383 2016 EB Advances in the human side of service engineering : proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA TA166 .A383 2018 EB Advances in Human Factors and Systems Interaction Proceedings of the AHFE 2017 International Conference on Human Factors and Systems Interaction, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA TA166 .A383 2018 EB Advances in The Human Side of Service Engineering Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA TA166 .A383 2018 EB Advances in Human Factors in Cybersecurity Proceedings of the AHFE 2017 International Conference on Human Factors in Cybersecurity, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA

International conference proceedings.

SpringerLink Springer Engineering eBooks 2017 English+International

Advances in Human Factors and Ergonomics 2016; Preface; Contents; People-Centered Service Systems; 1 Linking Business and Technology for Future Customer Creation; Abstract; 1 Introduction; 2 Exploration, Exploitation and Ambidexterity; 3 Research Methodology; 3.1 Selection of Cases; 4 Findings; 5 Discussions and Future Research; References; 2 User-Centered Arrangement of Public Services; Abstract; 1 Introduction; 2 Method; 2.1 Demographic Features; 2.2 Geographic Feature; 2.3 Behavioral Features; 2.4 Nature Feature; 2.5 Service Quantitative Comparison; 3 Results; 4 Discussion; 5 Conclusions.

2.2 Development of the A3 QA Rubric Training Materials2.3 Data Collection; 2.4 Data Analysis; 3 Results; 4 Discussion; 5 Conclusion; Acknowledgments; References; 7 Ethics in Service Design for Children with Autism and Cognitive Disabilities; Abstract; 1 Introduction; 2 Combining Research Methods for UX for Persons with Autism and Cognitive Disabilities; 3 The Role of Focus Groups; 3.1 Ethnographic Observation as a Method of Non-verbal Data Collection; 4 Data Collection for UXd with Non-verbal User Groups; 5 Discussion and Conclusions; References.

2.4 Statistical Analysis3 Results; 4 Discussion; 5 Conclusion; Acknowledgments; References; 5 Measuring Cognitive Workload and General Activity of Controllers in Hazardous Liquids and Gas Control Rooms; Abstract; 1 Introduction; 2 Workload as a Multidimensional Measure; 3 Task Demands; 4 Other Human Factors Issues; 5 Analyses and Report; Reference; 6 Assessing the Quality of the A3 Thinking Tool for Problem Solving; Abstract; 1 Introduction; 1.1 Background on the PDSA Cycle; 1.2 Background on the A3 Tool for Problem Solving; 2 Methods; 2.1 Development of the A3 Quality Assessment Rubric.

8 Integrating Health Services Engineering: A Multidimensional ApproachAbstract; 1 Introduction; 2 Background; 3 Components of the Multidimensional Approach; 3.1 Team Projects; 3.2 Consultative Projects and Studies; 3.3 Classroom Education; 3.4 Organizational Networking; 4 Evolution of the Concept; 5 Summary; References; 9 Use of Smart Phones to Improve the Human Factors Engineering of People Suffering from Chronic Diseases; Abstract; 1 Introduction; 2 Analysis and Methodology; 2.1 Tools and Technology Used; 2.2 Section I; 2.3 Section II; 2.4 Section III; 3 Conclusion; Appendix: Questionnaires.

AcknowledgmentsReferences; 3 What Makes a System Smart? Wise?; Abstract; 1 Introduction: From Individuals to Systems; 2 Governance and Rules in Three Types of Systems; 2.1 Polycentric Systems; 2.2 Viable Systems; 2.3 Service Systems; 3 Concluding Remarks: Future Research Directions; References; 4 Physiological Evaluation and Quantification of Physician's Cognitive Workload During Interaction with Computer Based Clinical System; Abstract; 1 Introduction; 2 Materials and Methods; 2.1 Radiation-Therapy Clinical Tasks; 2.2 Pupillary Data Processing; 2.3 Quantification of Cognitive Workload (CWL).

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