Chapter 1 Introduction -- Chapter 2 The World Today Understanding how the client Arrived to the Current Profile -- Chapter 3 The Doctor s Office Clients -- Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lasting and Stable Relationship. Chapter 5 Selecting New Members for the Clinic s Staff: The Search for New Talents -- Chapter 6 The Preparation of the Clinic s Staff -- Chapter 7 Basic Areas of Customer Service in Medical Clinics -- Chapter 8 The Process of Communicating with the Client -- Chapter 9 Managing the Client s Time Perception -- Chapter 10 Pearls of Wisdom in Customer Service Real-Life Stories.

The present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical doctor s success in personal career, serving as a foundation for professional growth. In last instance, Medical Office Management is intended to be a practical manual for easy day to day application in medical clinics.