1. introduction -- 2. the nature of conflict -- 3. types of conflict -- 4. the conflict spiral -- 5. conflict resolution.

The topic of spiraling conflict and what happens to us when we are in conflict fascinates everyone equally. Everyone has their own conflicts and therefore the topic is close to us. Conflicts are usually stressful and therefore we wish for explanations and ways out. What dynamics do conflicts take on and how do they develop? What happens to us when we enter the spiral of conflict. How does our thinking, our view of things and our interests change? What does the conflict do to us and how do we get out of the vortex? That is what this book is about. It is based on scientific findings from psychology and conflict research. The author Andrea Hartmann-Piraudeau is a conflict expert and managing director of Consensus GmbH. She is a widely respected conflict mediator in companies and organizations and an expert in intercultural and international conflict resolution, dialogue processes and negotiations. She designs and conducts mediation trainings at the Consensus Campus. Andrea Hartmann-Piraudeau studied communication sciences, sociology and linguistics and holds a Master's degree in mediation and a PhD in social sciences. Her research focuses on emotions and cultural differences in (highly escalated) conflicts. This book is a translation of an original German edition. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation.