Introduction: A Case-Based Approach to Quality Improvement -- Organizational Safety Culture: The Foundation for Safety and Quality Improvement -- Creation of Quality Management Systems: Frameworks for Performance Excellence -- Reliability, Resilience, and Developing a Problem-Solving Culture -- Building an Engaging Toyota Production System Culture to Drive Winning Performance for our Patients, Caregivers, Hospitals, and Communities -- What to Do When an Event Happens: Building Trust in Every Step -- Communication with Disclosure and Its Importance in Safety -- Using Data to Drive Change -- Quality Methodology -- Designing Improvement Teams for Success -- Handoffs: Reducing Harm Through High Reliability and Inter-Professional Communication -- Safety II: A Novel Approach to Reducing Harm -- Bundles and Checklists -- Pathways and Guidelines: An Approach to Operationalizing Patient Safety and Quality Improvement -- Accountable Justifications and Peer Comparisons as Behavioral Economic Nudges to Improve Clinical Practice -- Diagnostic Errors and Their Associated Cognitive Biases -- An Improvement Operating System: A Case for a Digital Infrastructure for Continuous Improvement -- Patient Flow in Healthcare: A Key to Quality -- It Takes Teamwork: Consideration of Difficult Hospital-Acquired Conditions -- Human Factors in Healthcare -- Workforce Safety -- Changing the Improvement Paradigm for Our Kids.

This text uses a case-based approach to share knowledge and techniques on how to operationalize much of the theoretical underpinnings of hospital quality and safety. Written and edited by leaders in healthcare, education, and engineering, these 22 chapters provide insights as to where the field of improvement and safety science is with regards to the views and aspirations of healthcare advocates and patients. Each chapter also includes vignettes to further solidify the theoretical underpinnings and drive home learning. End of chapter commentary by the editors highlight important concepts and connections between various chapters in the text. Patient Safety and Quality Improvement in Healthcare: A Case-Based Approach presents a novel approach towards hospital safety and quality with the goal to help healthcare providers reach zero harm within their organizations.