PART I) INTRODUCTION 1) Overview of the QHOM -- PART II) CONTEXT 2) Healthcare Policy -- 3) The Nurse Workforce -- PART III) SYSTEM 4) The Nurse Work Environment -- 5) Workflow, Turbulence, and Cognitive Complexity -- 6) Health Information Technology and Electronic Health Records -- PART IV) CLIENT 7) Health Literacy and the Social Determinants of Health -- 8) Chronicity -- PART V) INTERVENTIONS 9) Nursing Care Processes/Interventions -- 10) Interprofessional Practice and Education -- 11) Care Coordination -- PART VI) OUTCOMES 12) Client and Family Outcomes: Experiences of Care -- 13) Nurse Outcomes: Burnout, Engagement, and Job Satisfaction -- 14) Organizational Outcomes: Financial and Quality Measures -- PART VII) CLOSING 15) The Way Forward.

This comprehensive book organizes the components of quality and safety outcomes, within a framework developed by expert nurses. Such a framework is missing in existing books on quality and safety in health care, and the concepts of nursing and organizational outcomes are often overlooked. This book fills this gap by exploring and expanding the various features of the Quality Health Outcomes Model (QHOM) and its four main concepts of System, Client, Interventions, and Outcomes. Using a broad and comprehensive approach, the authors identify the most current empirical evidence and concepts in the nursing field to provide an up-to-date understanding of the QHOM's four concepts and their interrelations. New concepts include (a) systems concepts of turbulence and complexity of workflow and use of the electronic health record to support clinical workflow; (b) client concepts of social determinants of health, health literacy, and chronicity; (c) intervention concepts of interprofessional practice, nursing care processes including unfinished care, and care coordination; (d) outcome concepts related to nursing and the organization in addition to patient outcomes that includes the patients' experience. The ideas, approaches, and evidence are provided by a team of experienced researchers, practitioners, and leaders. The author team presents an updated, state-of-art view of how system, client, and interventions affect client, nurse, and organizational outcomes. This book will appeal to researchers, clinicians, and researchers interested in healthcare quality and in particular nurses and nursing students in administration, research, and practice.