Cybersecurity and COVID-19 Challenges -- The Next Global Financial Crisis Could be Caused by Efforts to Prevent the Cyberat-tack -- Tackling Cybersecurity Regulatory Challenges: A Proposed Research Framework -- Developing a Framework for Hotel IT Investment Decision-Making Amid COVID-19 -- Examining the Effect of Experience on Managers' Attitude towards Telework during COVID -- Digital Platforms -- Decolonization of Digital Platforms: A Research Agenda for GREAT Domains -- The Mechanics of the Gig Economy: A System Dynamics Approach -- Digital Platforms and Infobesity: A Research Agenda -- Pins on the Map: Navigating the Ambiguous Landscape of Generativity in Digital Platform Ecosystems -- Managing Human Factors in e-Business -- Digital Inclusion for Farmers & Rural Hinterland: The Case of Digital India -- Dealing with the Challenge of Business Analyst Skills Mismatch in the Fourth Indus-trial Revolution -- The Impact of Role Coordination on Virtual Team Performance and Player Retention in Esports -- An Analysis of Characteristics Affecting Trust Formation in Human versus Machine Interactions from a Systematic Literature Review Perspective. .

This book constitutes revised selected papers from the 19th Workshop on e-Business, WeB 2020, which took place virtually on December 12, 2020. The purpose of WeB is to provide a forum for researchers and practitioners to discuss findings, novel ideas, and lessons learned to address major challenges and map out the future directions for e-Business. The WeB 2020 theme was "The Role of e-Business during the Time of Grand Challenges." The 12 papers included in this volume were carefully reviewed and selected from a total of 24 submissions. The contributions are organized in topical sections as follows: Cybersecurity and COVID-19 challenges; digital platforms; and managing human factors in e-business.