Databases and Information Systems Integration -- Anonimisation, Impacts and Challenges into Big Data: A Case Studies -- Streaming Set Similarity Joins -- Flexible OPC UA Data Load Optimizations on the Edge of Production -- Using Image Mining Techniques from a Business Process Perspective -- Artificial Intelligence and Decision Support Systems -- A Machine Learning based Framework for Enterprise Document Classification -- Improving Corporate Support by Predicting Customer e-Mail Response Time: Experimental Evaluation and a Practical Use Case -- A Mixed Approach for Pallet Building Problem with Practical Constraints -- A Reference Process and Domain Model for Machine Learning based Production Fault Analysis -- An Investigation of Problem Instance Difficulty for Case-based Reasoning and Heuristic Search -- Opti-Soft: Decision Guidance on Software Release Scheduling to Minimize the Cost of Business Processes -- Fast and Efficient Parallel Execution of SARIMA Prediction Model -- An Approach to Intelligent Control Public Transportation System using a Multi-Agent System -- Comparative Evaluation of the Supervised Machine Learning Classification Methods and the Concept Drift Detection Methods in the Financial Business Problems -- Sammon Mapping-based Gradient Boosted Trees for Tax Crime Prediction in the City of Sao Paulo -- Extraction of Speech Features and Alignment to Detect Early Dyslexia Evidences -- Information Systems Analysis and Specification -- An Extended Secondary Study to Characterize the Influence of Developers Sentiments on Practices and Artifacts in Open Source Software Projects -- Improving Quality of Use-case Models by Correlating Defects, Difficulties, and Modeling Strategies -- iVOLUNTEER: A Platform for Digitization and Exploitation of Lifelong Volunteer Engagement -- An Investigation of Currently used Aspects in Model Transformation Development -- Software Evolution and Maintenance using an Agile and MDD Hybrid Processes -- DSL based Approach for Building Model-driven Questionnaires -- Modeling of Robot Interaction in Coalition through Smart Space and Blockchain: Precision Agriculture Scenario -- A Capability based Method for Development of Resilient Digital Services -- Adopting Agile Software Development Combined with User-Centered Design and Lean Startup: A Systematic Literature Review on Maturity Models -- Evaluating a LSTM Neural Network and a Word2vec Model in the Classification of Self-admitted Technical Debts and Their Types in Code Comments -- Software Agents and Internet Computing -- From Simple to Structural Clones: Tapping the Bene ts of Non-redundancy -- SACIP: An Agent-based Constructionist Adaptive System for Programming Beginners -- An Adaptive and Proactive Interface Agent for Interactivity and Decision-making Improvement in a Collaborative Virtual Learning Environment -- Human-Computer Interaction -- Classification and Synthesis of Emotion in Sign Languages using Neutral Expression Deviation Factor and 4D Trajectories -- How Communication Breakdowns Affect Emotional Responses of End-Users on Progressive Web Apps -- Visualizing Deliberation and Design Rationale: A Case Study in the OpenDesign Platform -- Tabletop Interface Design: Developing and using Usability Heuristics -- User Stories and the Socially-aware Design towards the OpenDesign Platform -- Electronic Coupon Management System for Regional Vitalization -- A Modern Approach to Personalize Exergames for the Physical Rehabilitation of Children Suffering from Lumbar Spine -- Enterprise Architecture -- Digital Innovation and Transformation to Business Ecosystems -- Reference Architecture for Project, Program and Portfolio Governance -- Pre-modelled Flexibility for the Control- ow of Business Processes: Requirements and Interaction with Users -- On Enterprise Architecture Patterns: A Tool for Sustainable Transformation -- Security Architecture Framework for Enterprises -- GDPR Compliance Tools: Best Practice from RegTech.

This book constitutes extended, revised and selected papers from the 22nd International Conference on Enterprise Information Systems, ICEIS 2020, held online during May 5-7, 2020. The 41 papers presented in this volume were carefully reviewed and selected for inclusion in this book from a total of 255 submissions. They were organized in topical sections as follows: database and information systems integration; artificial intelligence and decision support systems; information systems analysis and specification; software agents and internet computing; human-computer interaction; and enterprise architecture.