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Greenberg, Paul

CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers Paul Greenberg - 4th ed. - New York [etc.] McGraw-Hill cop. 2010 - 662 páginas ilustraciones 24 cm

ISBN: 9780071590457

Subjects--Topical Terms:
Servicio al cliente
Comercio electrónico

LC Class. No.: HF5415.5 / .G74 2010

Universal Decimal Class. No.: 658.8/12